Frequently Asked Questions
Everything you need to know about your Rue Madame shopping experience.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. Express options are available at checkout for faster delivery within 2-4 business days.
Are the products authentic?
Absolutely. Rue Madame is an authorized retailer for all brands we carry. Every item is guaranteed 100% authentic and sourced directly from the fashion houses.
How do I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I choose the right size?
Each product page features a detailed size guide. Since we carry international brands, we provide a conversion chart to help you find your perfect fit in local sizing.